Technical-Support

Setup Administrator or Supervise User Setting up an Administrator or Supervise User is assigning a specific role to a user.    A. To assign a role to an existing user, edit the Role Settings of th...

  This instruction will tell you how to add manual records. It is very common for employees to forget or miss punch. In this case, the system administrator needs to add records for them.   There ar...

  There are two ways to schedule a shift.  Attendance>Schedule: For schedule for one employee or multiple employees. Organization>Employees: For schedule for employees one by one.   Notes:    1. Th...

The most important thing for adding employees is registering from CrossChex Cloud instead of device since user data is synchronized from the cloud to the device. There are two methods to add employ...

This is a detailed guide for inputting letters and symbols.Recently, we found that some users had difficulties in inputting symbols when they needed to input a cloud server address. Therefore, to h...

  If you forget a password, please choose the following solutions based on the password type. Device Password For a brand new Anviz device to enter the menu, the default ID is "0" and the password ...

  There are two update modes: regular update and forced update. Mostly, please update firmware following the instructions for regular updates. If you have trouble with regular updates, please conta...

  To enter menu for all Anviz devices, the default ID is 0 and password is 12345. To better answer this question, I recommend watching the videos below.   CX7 Device menu:   CX2 Device menu:

  If you need to schedule a night shift that goes past midnight, you can edit Split Timesheets of the shift setting. There is a "Split Timesheets" in the shift setting in both shift modes.     Wha...

  CrossChex Cloud now supports the following Anviz models: C2 Pro, A350, A350C, VF30 Pro, EP300 Pro, EP30, CX Series ( CX2, CX2 Lite, CX7 ), W Series ( W1, W1 Pro, W1C Pro, W2, W2 Pro ),  FaceDeep ...