Technical Support
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Recent activity by Technical Support-
How to set up Daylight Saving Time (DST) for Anviz Products (CrossChex Cloud)
For more information of DST, please refer to: DST(Wiki) The settings below applies to all devices that feature CrossChex Cloud. Please note that not all countries have DST, so you need to set DST a...
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How to fix if Cloud can't be connected
Before we get to the topic, please first make sure that you have correctly followed the procedure of connection. Connect Device There are many kinds of cases of Cloud connection failure. They ...
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CrossChex Cloud Guidelines for Beginners
CrossChex Cloud is a cloud-based time and attendance management system without any software needed. You can use it anywhere you've got internet using any internet browser. To start with CrossCh...
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Q&A (Updated Constantly)
Q: How to punch using a password? A: To use a password to punch, you need to input the employee ID first and ok and then input the password. Q: How to change the employee ID? A: The employee I...
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What to do if errors prompt while exporting a report on CX3
Preconditions As we know, it's available to directly export a report on CX3 from Main Menu>Data>Report when a USB drive plugged. Before exporting, please firstly make sure the things below: Workin...
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How to set Wi-Fi / Ethernet options on GC100 and GC150 for connection CrossChexLite Software
GUIDANCE: Option One：WIFI：Option Two：Ethernet： Option One WIFI :1. Press M to enter the main menu. 2. Press 3 to enter the network 3. Press 2，enter WIFI.4. Click Query to obtain the WIFI that ne...
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Connect Device
Connecting devices is a very important step when starting to use CrossChex Cloud. This tutorial will guide you in connecting devices with CrossChex Cloud from the terminal. Not all Anviz devic...
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View & Export Report
Record>T&A Report View Page Report Note: One line shows the attendance details of an employee for one day. When the employee is late/early/punch only once, the row will turn red. IN is the...
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Why can't I read the exported report from CX3?
On CX3, there are two paths to export files: Main Menu>Data>Export Main Menu>Data>Report Main Menu>Data>Export Main Menu>Data>Export>User: The exported file is used for user backup and can't...
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How to Setup Administrator or Supervise User
Setup Administrator or Supervise User Setting up an Administrator or Supervise User is assigning a specific role to a user. A. To assign a role to an existing user, edit the Role Settings of th...