Technical Support

  Preconditions As we know, it's available to directly export a report on CX3 from Main Menu>Data>Report when a USB drive is plugged. Before exporting, please first make sure the things below: Wor...

  CrossChex Cloud supports two shift modes: Fixed Schedule & Weekly Flexible. Only one shift mode can be used for a Cloud account. So, you need to know which one fits your requirements before creat...

For more information of DST, please refer to: DST(Wiki) The settings below applies to all devices that feature CrossChex Cloud. Please note that not all countries have DST, so you need to set DST a...

  Before we get to the topic, please first make sure that you have correctly followed the procedure of connection.  Connect Device   There are many kinds of cases of Cloud connection failure. They ...

  CrossChex Cloud is a cloud-based time and attendance management system without any software needed. You can use it anywhere you've got internet using any internet browser.   To start with CrossCh...

  Q: How to punch using a password? A: To use a password to punch, you need to input the employee ID first and ok and then input the password.   Q: How to change the employee ID?  A: The employee I...

Preconditions As we know, it's available to directly export a report on CX3 from Main Menu>Data>Report when a USB drive plugged. Before exporting, please firstly make sure the things below: Workin...

GUIDANCE: Option One：WIFI：Option Two：Ethernet： Option One  WIFI :1. Press M to enter the main menu. 2. Press 3 to enter the network 3. Press 2，enter WIFI.4. Click Query to obtain the WIFI that ne...

  Connecting devices is a very important step when starting to use CrossChex Cloud. This tutorial will guide you in connecting devices with CrossChex Cloud from the terminal.   Not all Anviz devic...

  Record>T&A Report View Page Report   Note: One line shows the attendance details of an employee for one day. When the employee is late/early/punch only once, the row will turn red. IN is the...