Technical-Support

For more information of DST, please refer to: DST(Wiki) The settings below applies to all devices that feature CrossChex Cloud. Please note that not all countries have DST, so you need to set DST a...

  Connecting devices is a very important step when starting to use CrossChex Cloud. This tutorial will guide you in connecting devices with CrossChex Cloud from the terminal.   Not all Anviz devic...

  CrossChex Cloud now supports the following Anviz models: C2 Pro, A350, A350C, VF30 Pro, EP300 Pro, EP30, CX Series ( CX2, CX2 Lite, CX7 ), W Series ( W1, W1 Pro, W1C Pro, W2, W2 Pro ),  FaceDeep ...

  This instruction will tell you how to add manual records. It is very common for employees to forget or miss punch. In this case, the system administrator needs to add records for them.   There ar...

GUIDANCE: Option One：WIFI：Option Two：Ethernet： Option One  WIFI :1. Press M to enter the main menu. 2. Press 3 to enter the network 3. Press 2，enter WIFI.4. Click Query to obtain the WIFI that ne...

This is a detailed guide for inputting letters and symbols.Recently, we found that some users had difficulties in inputting symbols when they needed to input a cloud server address. Therefore, to h...

This first tutorial will help you create a new CrossChex Cloud account and configure the pre-settings page.   Notes:                1. Anviz provides four server options. Choose a server to create ...

Preconditions As we know, it's available to directly export a report on CX3 from Main Menu>Data>Report when a USB drive plugged. Before exporting, please firstly make sure the things below: Workin...

  There are two update modes: regular update and forced update. Mostly, please update firmware following the instructions for regular updates. If you have trouble with regular updates, please conta...

  There are two ways to schedule a shift.  Attendance>Schedule: For schedule for one employee or multiple employees. Organization>Employees: For schedule for employees one by one.   Notes:    1. Th...