Technical Support

For more information of DST, please refer to: DST(Wiki) The settings below applies to all devices that feature CrossChex Cloud. Please note that not all countries have DST, so you need to set DST a...

  There are two update modes: regular update and forced update. Mostly, please update firmware following the instructions for regular updates. If you have trouble with regular updates, please conta...

  CrossChex Cloud now supports the following Anviz models: C2 Pro, A350, A350C, VF30 Pro, EP300 Pro, EP30, CX Series ( CX2, CX2 Lite, CX7 ), W Series ( W1, W1 Pro, W1C Pro, W2, W2 Pro ),  FaceDeep ...

  This instruction will tell you how to add manual records. It is very common for employees to forget or miss punch. In this case, the system administrator needs to add records for them.   There ar...

Preconditions As we know, it's available to directly export a report on CX3 from Main Menu>Data>Report when a USB drive plugged. Before exporting, please firstly make sure the things below: Workin...

GUIDANCE: Option One：WIFI：Option Two：Ethernet： Option One  WIFI :1. Press M to enter the main menu. 2. Press 3 to enter the network 3. Press 2，enter WIFI.4. Click Query to obtain the WIFI that ne...

  Preconditions As we know, it's available to directly export a report on CX3 from Main Menu>Data>Report when a USB drive is plugged. Before exporting, please first make sure the things below: Wor...

This first tutorial will help you create a new CrossChex Cloud account and configure the pre-settings page.   Notes:                1. Anviz provides four server options. Choose a server to create ...

This is a detailed guide for inputting letters and symbols.Recently, we found that some users had difficulties in inputting symbols when they needed to input a cloud server address. Therefore, to h...

Setup Administrator or Supervise User Setting up an Administrator or Supervise User is assigning a specific role to a user.    A. To assign a role to an existing user, edit the Role Settings of th...