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Video for non-screen device Firmware upgradeVideo for device with screen Firmware upgradeStep 1)  Get Firmware Upgrade Tool (Download Here) Connect device to your PC with RJ11 to USB cable or Mini ...

CrossChex Mobile version application is now available from the App Store and Google Play. Please keep using the latest version of CrossChex Mobile and the devices with the latest firmware to enjoy ...

To enable the best performance of your device in Europe, please update your firmware to support our new server launched in Europe.What models support CrossChex Cloud System?Download the available f...

This is a detailed guide for what you can try to do first if your device is stuck.Every Linux platform-based Anviz device has a debug mode. If your device is stuck and powering it on and off doesn’...

This is a detailed guide for what you should do first when you have to press the fingerprint sensor many times to clock in or in cases you feel the sensor is not working.---------------------------...

Recently, we developed some firmware that can adjust the keypad sensitivity for A350. There are 6 firmware for 6 levels. Level 1 is the highest sensitivity while level 6 is the lowest. In this way,...

Backup the data from machine A and upload the data to the machine B The data only can be uploaded to the authorized machine. So you should check if the machine isauthorized before uploading the dat...

This is a quick start to set up an Anviz device that is currently connecting with CrossChex Standard to CrossChex Cloud. Firstly we should do the data migration from CrossChex Standard to CrossChex...

When you’re in somewhere that different from the location of the device, this guide can help you remote manage the device. In other words, it’s for the case which you can’t share the same local net...

Recently, we received several reports about user experience of Facedeep 3 & Facedeep 3 IRT. Some users may experience the difficulty with the system error code 2001 on Facedeep 3 & Facedeep3 IRTThe...