Technical-Support

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Latest activity by Technical-Support
  • Technical Support created an article,

    How to set up Daylight Saving Time (DST) for Anviz Products (CrossChex Cloud)

    For more information of DST, please refer to: DST(Wiki) The settings below applies to all devices that feature CrossChex Cloud. Please note that not all countries have DST, so you need to set DST a...

  • Technical Support created an article,

    What to do if errors prompt while exporting a report on CX3

    Preconditions As we know, it's available to directly export a report on CX3 from Main Menu>Data>Report when a USB drive plugged. Before exporting, please firstly make sure the things below: Workin...

  • Technical Support created an article,

    How to set Wi-Fi / Ethernet options on GC100 and GC150 for connection CrossChexLite Software

    GUIDANCE: Option One:WIFI:Option Two:Ethernet: Option One  WIFI :1. Press M to enter the main menu. 2. Press 3 to enter the network 3. Press 2,enter WIFI.4. Click Query to obtain the WIFI that ne...

  • Technical Support created an article,

    How to Input Characters (Letters & Symbols) on Anviz Devices

    This is a detailed guide for inputting letters and symbols.Recently, we found that some users had difficulties in inputting symbols when they needed to input a cloud server address. Therefore, to h...

  • Technical Support created an article,

    How to find your password

      If you forget a password, please choose the following solutions based on the password type. Device Password For a brand new Anviz device to enter the menu, the default ID is "0" and the password ...

  • Technical Support created an article,

    How to Update Firmware via USB Flash Drive

      There are two update modes: regular update and forced update. Mostly, please update firmware following the instructions for regular updates. If you have trouble with regular updates, please conta...

  • Technical Support created an article,

    How to enter device menu (CX7 & CX2)

      To enter menu for all Anviz devices, the default ID is 0 and password is 12345. To better answer this question, I recommend watching the videos below.   CX7 Device menu:   CX2 Device menu:

  • Technical Support created an article,

    Connect Device

      Connecting devices is a very important step when starting to use CrossChex Cloud. This tutorial will guide you in connecting devices with CrossChex Cloud from the terminal.   Not all Anviz devic...

  • Technical Support created an article,

    Why can't I read the exported report from CX3?

      On CX3, there are two paths to export files: Main Menu>Data>Export Main Menu>Data>Report Main Menu>Data>Export   Main Menu>Data>Export>User: The exported file is used for user backup and can't...

  • Technical Support created an article,

    How to Setup Administrator or Supervise User

    Setup Administrator or Supervise User Setting up an Administrator or Supervise User is assigning a specific role to a user.    A. To assign a role to an existing user, edit the Role Settings of th...