Technical Support

GUIDANCE: Option One：WIFI：Option Two：Ethernet： Option One  WIFI :1. Press M to enter the main menu. 2. Press 3 to enter the network 3. Press 2，enter WIFI.4. Click Query to obtain the WIFI that ne...

This is a detailed guide for inputting letters and symbols.Recently, we found that some users had difficulties in inputting symbols when they needed to input a cloud server address. Therefore, to h...

  If you forget a password, please choose the following solutions based on the password type. Device Password For a brand new Anviz device to enter the menu, the default ID is "0" and the password ...

  There are two update modes: regular update and forced update. Mostly, please update firmware following the instructions for regular updates. If you have trouble with regular updates, please conta...

  To enter menu for all Anviz devices, the default ID is 0 and password is 12345. To better answer this question, I recommend watching the videos below.   CX7 Device menu:   CX2 Device menu:

  Preconditions As we know, it's available to directly export a report on CX3 from Main Menu>Data>Report when a USB drive is plugged. Before exporting, please first make sure the things below: Wor...

  Connecting devices is a very important step when starting to use CrossChex Cloud. This tutorial will guide you in connecting devices with CrossChex Cloud from the terminal.   Not all Anviz devic...

  On CX3, there are two paths to export files: Main Menu>Data>Export Main Menu>Data>Report Main Menu>Data>Export   Main Menu>Data>Export>User: The exported file is used for user backup and can't...

Setup Administrator or Supervise User Setting up an Administrator or Supervise User is assigning a specific role to a user.    A. To assign a role to an existing user, edit the Role Settings of th...

  If you need to schedule a night shift that goes past midnight, you can edit Split Timesheets of the shift setting. There is a "Split Timesheets" in the shift setting in both shift modes.     Wha...