Customer Service Rep.

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Latest activity by Customer Service Rep.
  • Customer Service Rep. created an article,

    How to Setup The Linux Platform Device WIFI Network?

    WIFI Setting in device: 1. Go to device administration page (put user: 0 PW: 12345, then ok) to choose network. 2. Choose Internet button. 3. Choose “Ethernet” in WiFi mode.       ...

  • Customer Service Rep. created an article,

    How to Setup The Linux Platform Device Ethernet Network?

    Ethernet Setting in device: 1. Go to device administration page (put user: 0 PW: 12345, then ok) to choose network. 2. Choose Internet button. 3. Choose “Ethernet” in WAN mode.       ...

  • Customer Service Rep. created an article,

    Reset/Cancel The Admin Permission Guide(Linux Platform)

    Part 1. CrossChex Connection Guide       1)  Connection Via the TCP/ IP model       2)  Two ways to remove the admin permission   Part 2. Reset Anviz Devices Admin Password       1)  Connected to t...

  • Customer Service Rep. created an article,

    Reset/Cancel The Admin Permission Guide(ST Platform)

    Part 1. Anviz CrossChex Connection Guide        1)  Connection Via Mini USB        2)  Two Ways To Remove The Admin's PermissionPart 2. Reset Anviz Devices Admin Password        1)  Reset Anviz Dev...

  • Customer Service Rep. created an article,

    How to Update Anviz Device (Linux Platform) Firmware?

    Part 1. Firmware Updates Via Web Server        1) Normal Update (video)        2) Forced Update (video)Part 2. Firmware Updates Via CrossChex (video)Part 3. Firmware Updates Via Flash Drive        ...

  • Customer Service Rep. created an article,

    How to Upgrade Anviz Firmware (ST Platform)?

    Video for non-screen device Firmware upgradeVideo for device with screen Firmware upgradeStep 1)  Get Firmware Upgrade Tool (Download Here) Connect device to your PC with RJ11 to USB cable or Mini ...

  • Customer Service Rep. created an article,

    How to Upgrade Anviz Devices Firmware to Connect to CrossChex Mobile Application?

    CrossChex Mobile version application is now available from the App Store and Google Play. Please keep using the latest version of CrossChex Mobile and the devices with the latest firmware to enjoy ...

  • Customer Service Rep. created an article,

    How to Update Your Firmware to Support New Server Launched in Europe?

    To enable the best performance of your device in Europe, please update your firmware to support our new server launched in Europe.What models support CrossChex Cloud System?Download the available f...

  • Customer Service Rep. created an article,

    How to Restart The Device or Update Firmware When The Device Is Stuck

    This is a detailed guide for what you can try to do first if your device is stuck.Every Linux platform-based Anviz device has a debug mode. If your device is stuck and powering it on and off doesn’...

  • Customer Service Rep. created an article,

    How to Check The Fingerprint Sensor When It’s Not Working

    This is a detailed guide for what you should do first when you have to press the fingerprint sensor many times to clock in or in cases you feel the sensor is not working.---------------------------...