Customer-Service-Rep

WIFI Setting in device: 1. Go to device administration page (put user: 0 PW: 12345, then ok) to choose network. 2. Choose Internet button. 3. Choose “Ethernet” in WiFi mode.       ...

Ethernet Setting in device: 1. Go to device administration page (put user: 0 PW: 12345, then ok) to choose network. 2. Choose Internet button. 3. Choose “Ethernet” in WAN mode.       ...

Part 1. CrossChex Connection Guide       1)  Connection Via the TCP/ IP model       2)  Two ways to remove the admin permission   Part 2. Reset Anviz Devices Admin Password       1)  Connected to t...

Part 1. Anviz CrossChex Connection Guide        1)  Connection Via Mini USB        2)  Two Ways To Remove The Admin's PermissionPart 2. Reset Anviz Devices Admin Password        1)  Reset Anviz Dev...

Part 1. Firmware Updates Via Web Server        1) Normal Update (video)        2) Forced Update (video)Part 2. Firmware Updates Via CrossChex (video)Part 3. Firmware Updates Via Flash Drive        ...

Video for non-screen device Firmware upgradeVideo for device with screen Firmware upgradeStep 1)  Get Firmware Upgrade Tool (Download Here) Connect device to your PC with RJ11 to USB cable or Mini ...

CrossChex Mobile version application is now available from the App Store and Google Play. Please keep using the latest version of CrossChex Mobile and the devices with the latest firmware to enjoy ...

To enable the best performance of your device in Europe, please update your firmware to support our new server launched in Europe.What models support CrossChex Cloud System?Download the available f...

This is a detailed guide for what you can try to do first if your device is stuck.Every Linux platform-based Anviz device has a debug mode. If your device is stuck and powering it on and off doesn’...

This is a detailed guide for what you should do first when you have to press the fingerprint sensor many times to clock in or in cases you feel the sensor is not working.---------------------------...